In August 2015, Kathy was interviewed by the Huffington Post (author Phil Simon) about her business and the human side of business communications.
Human Side of Business Communications
Business communication is broken, but don’t take my word for it. In May 2013, the PMI released its annual “Pulse of the Profession” report. Specifically, “$135 million is at risk for every $1 billion spent on a project. Further research on the importance of effective communications uncovers that a startling 56 percent ($75 million of that $135 million) is at risk due to ineffective communications.” I unearthed fascinating stats such as these while researching Message Not Received: Why Business Communication Is Broken and How to Fix It.
Along with relying too much on email, far too often at work we use jargon when simple language would suffice. It doesn’t just offend the language sensibilities of learned folks, it’s just plain bad business.
Against this backdrop, I recently sat down with Kathy Klotz-Guest, MA, MBA and the founder of Keeping it Human, Inc. In short, her company helps organizations turn complex communications into compelling stories on which customers and employees can act. Aside from her business bona fides, she has performed improvisational comedy and stand-up on Bay Area stages for almost 20 years.
To see the full interview online, visit this link