“I Like You, But We Don’t Have a Relationship!” As in Dating, Strong Customer Relationships Require Shared Values
So your customers “like” you. And, at some point, you [...]
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Cutting Through the Noise is Harder Than Ever (Audio)
Cutting Through Marketing Noise is Harder Than Ever
Creating Awesome Products and Services, Part II: Interview with Innovator Mike Harding
KKG (Kathy Klotz-Guest): Other than Apple, when we look at [...]
The Accounting Industry Gets Human. Seriously!
I had the pleasure of chatting recently with Bill Sheridan [...]
Innovation, “Humanness,” and Culture Stewardship – An Interview with “The New How” Author, Nilofer Merchant (Part I of II)
The following blog post is a compilation from a Q&A [...]
Millennials, Mirth, and Money: Making Gen Y Laugh and Learn Pays for Credit Unions, Post 3
This is the third in a series of blog posts [...]
Millennials, Mirth, and Money: Making Gen Y Laugh and Learn Pays for Credit Unions, Post 2
This is the second post in a series of three [...]
Millennials, Mirth, and Money: Making Gen Y Laugh and Learn Pays for Credit Unions, Post 1
This is the first of 3 posts that ran on [...]
Storytelling at Royal Dutch Shell: Communicating “Complexity” in Simple, Human Terms
I had the pleasure of interviewing Don Bulmer, VP of [...]
Is it Human? Amazon’s Frustration-Free Packaging
Amazon.com launched its initiative, "Frustration-Free Packaging," to combat what it [...]
