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Virgin Trains: A Viral Lesson in Humor and Customer Service

By |2018-01-02T21:02:36+00:00January 2, 2018|

Virgin Trains: Poor Humor and Customer Service How not to handle customer service via Twitter - Virgin Trains How NOT to handle customer service complaints...this one hot off the press from my friends in London. With "honey," "love," "sweetie"....and other patronizing 'there, there' comments. Brands need to get that it diminishes a woman's legitimate issues. The 1950s called and even it doesn't want 'old timey' sexist comments back. [...]

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Playful Brands 2017: My Roundup of Fun Brands

By |2017-12-12T18:36:33+00:00December 11, 2017|

Playful Brands I love brands that play! Here is a list of some of my fave brands online. No, I am not getting paid. I love their fun, fresh voice and playful way to approach content and social media. They are not over the top - and they exhibit a fresh and sassy voice. Chubbies Shorts @chubbies. Sure, they follow only 3 ppl to manipulate Klout. But they do make me [...]

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Collaborative Storytelling – What Harold Lloyd Taught Me About The Power of Interactive Story

By |2017-12-10T21:18:03+00:00December 10, 2017|

  The Power of Interactive Story What Harold Lloyd Taught Me About The Interactive Power of Story Harold Lloyd's silent comedy was story *crack* to my 9-year-old brain. And it taught me everything about breaking the fourth wall to co-create with my audience. Collaborative Storytelling is not an option today. I've given several keynotes on this topic and I love seeing how audiences engage when I create scenes [...]

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Livestreaming Video Predictions for 2018

By |2017-11-30T22:04:21+00:00November 30, 2017|

Livesteaming Video Predictions One of my favorite people on the planet, Ross Brand, invited me to share my thoughts about 2018 by providing my livestreaming video predictions. Along with an amazing group of livestreamers who all add something unique to the mix, I added my prediction for 2018. 91 Livestreaming and Digital Media Predictions for 2018 Digital Media and Livestreaming Video Predictions for 2018 Click here to see [...]

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Storytelling Solves Key Challenges

By |2017-11-07T19:05:56+00:00November 7, 2017|

Business Storytelling Solves Key Challenges Storytelling is more than just a marketing and branding practice. It’s bigger than that. In fact, storytelling solves key challenges for many organizations. Storytelling inside the company is where it all starts to improve outcomes for employees and customers. Storytelling Solves Key Innovation and Culture Challenges So here are some things storytelling can help with and a few ways I have worked with companies: Strengthening [...]

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Why Employees Won’t Innovate – Video #yesandbrand

By |2017-09-24T23:02:30+00:00September 24, 2017|

Why Employees Won't Innovate There are three big reasons why employees won't innovate: trust; lack of a compelling story; and lack of process. I discuss all of those in more detail in this video. To get notified when I go live, sign up here! To see more about innovation: visit this link! Watch the Video https://www.youtube.com/watch?v=o5W4fCZNdJs&width=645&height=360

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Five Ways That Improv Ups Your Business Game

By |2017-09-24T21:34:22+00:00September 4, 2017|

(My first version of this post appeared in PureMatter blog).   I am an unabashed humor and improv nerd. And I mean visibly nerdy from space. At 8, the very first presentation I gave to a class that I remember was on Harold Lloyd, Hollywood’s silent film-era comedy stuntman. Oh, and I dressed the part, too.   Source: Gratisography.com    I’ve managed teams in marketing and I’ve been performing comedy [...]

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Creativity in Business: How to Find Inspiration and Reduce Risk #yesandbrand show

By |2017-04-30T22:12:38+00:00April 30, 2017|

Creativity in Business In this episode of #yesandbrand, my FB #livestream, I chat about creativity in business with my guest, Carla Johnson. Creativity is critical for business - for innovation and differentiation. So why do businesses get stuck, how can they get unstuck and how do we move forward? And how can teams think about bringing ideas to fruition in ways that reduce risk? We discuss all of that  and [...]

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Storytelling and Science: Who Owns the Narrative?

By |2017-03-27T18:18:27+00:00March 26, 2017|

I am a storyteller. It's what I do. I help organizations create better stories. I am a story nerd - visible from the space station! We've been up to our eyeballs in analyses about political narrative in the wake of this past election. What about storytelling and science? This matters because as the political landscape has changed, so too, has the narrative being defined around science by a whole [...]

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CXO eBook

By |2017-03-31T02:45:05+00:00February 21, 2017|

Why the Heck Does Improvisation Matter? Because People Do! Improvisation addresses the human side of creativity and innovation. It is a people-centered strategy that improves business outcomes because it improves individual and team creativity. Sure, processes, models, and systems govern innovation and help ensure that viable ideas make it to commercialization. But none of that matters unless people are working at their best – collaborating, coming up with [...]

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