Hello all! On Thursday, April 11th, I had a fantastic and fun chat with my colleague, Mike Harding. I saw Mike present his ideas on design and product creation for the first time at Product Camp Silicon Valley 2012, and I knew we shared a common approach to the topic – it’s always about the human experience.

What do businesses need to understand about creating better customer experiences? How do we re-think the service experience as a “whole” product? These are some of the questions Mike and I discuss.

You can download the show in iTunes or listen here by starting the podcast below.

Listen to internet radio with kathyklotzguest on Blog Talk Radio